- Overview
This Privacy Policy applies to “Rinaldi & Co” (referred to as we, us or our), including any related bodies corporate we own or control.
We are committed to protecting your personal information and managing it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains how we collect, hold, use and disclose personal information, and how you may access or correct that information or make a privacy complaint.
By providing personal information to us, you consent to its collection, use and disclosure in accordance with this Privacy Policy.
- Who We Are
Rinaldi & Co is a professional services firm providing accounting, taxation, business advisory and related services.
Further information about privacy rights and the APPs is available from the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
- Personal Information We Collect
3.1 Personal Information
We may collect personal information reasonably necessary to provide our services, including:
- Name, address, email address and telephone number
- Date of birth
- Tax file number and Australian business identifiers
- Financial, banking and accounting information
- Employment and payroll details
- Investment, insurance and superannuation information
- Professional or occupational details
- Documents and information you provide to us directly
3.2 Sensitive Information
Sensitive information (as defined in the Privacy Act) may include sensitive data required to provide specific services.
We only collect sensitive information:
- with your consent,
- where required or authorised by law, or
- where reasonably necessary for our professional services.
3.3 Website and Digital Information
When you visit our website, we may collect certain information automatically, including:
- IP address and device information
- Browser type and operating system
- Pages visited and time spent on the site
- Cookies and analytics data
Cookies are used to improve website functionality and user experience. You may disable cookies via your browser settings; however, some website features may not function as intended.
- How We Collect Information
We collect personal information through lawful and fair means, including:
- Directly from you (in person, by phone, email, forms or online platforms)
- Through our website and digital tools
- From third parties such as employers, financial institutions or professional advisers
- From publicly available sources
- From government agencies and regulators where authorised
- Purpose of Collection
We collect, hold and use personal information to:
- Provide professional services requested by you
- Comply with legal, regulatory and professional obligations
- Verify identity and manage risk
- Administer accounts, billing and payments
- Communicate with clients and stakeholders
- Improve our services, systems and website
- Conduct internal quality assurance, compliance and reporting
- Send relevant updates or marketing communications (you may opt out at any time)
We do not use personal information for purposes unrelated to the above unless permitted by law or with your consent.
- Disclosure of Personal Information
We may disclose personal information to:
- Our partners, employees and authorised representatives
- Related entities within the Rinaldi & Co group
- Government agencies such as the ATO, ASIC, AUSTRAC or Centrelink
- Financial institutions, insurers and product providers
- External auditors, compliance consultants and regulators
- Professional advisers (including lawyers and finance brokers)
- Third-party service providers, including IT, cloud hosting, software, cybersecurity and analytics providers
We take reasonable steps to ensure third parties handle personal information consistently with Australian privacy requirements.
We do not sell or trade personal information.
- Overseas Disclosure
Some service providers may store or process information overseas (including in the United States, United Kingdom, European Union or New Zealand).
Where overseas disclosure occurs, we take reasonable steps to ensure appropriate data protection safeguards are in place in accordance with APP 8.
- Security of Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures include:
- Access controls and multi-factor authentication
- Secure cloud infrastructure and encryption
- Cybersecurity monitoring and external IT oversight
- Confidentiality obligations and staff training
While we endeavour to protect personal information, no system is completely secure.
- Access and Correction
You may request access to, or correction of, the personal information we hold about you by contacting us using the details below.
We will respond within a reasonable timeframe and in accordance with the Privacy Act.
- Direct Marketing
We may send marketing or informational communications relevant to our services. You may opt out at any time using the unsubscribe function or by contacting us directly.
- Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
- Notifiable Data Breaches
If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the OAIC in accordance with the Notifiable Data Breaches Scheme.
- Changes to This Policy
This Privacy Policy may be updated from time to time. The current version will always be available on our website.
- Privacy Complaints and Contact Details
If you have questions, wish to access or correct your personal information, or wish to make a privacy complaint, please contact:
Privacy Officer – Rinaldi & Co
Email: admin@rinaldi.com.au
Phone: (08) 8373 7388
Address: Level 1, 60 Hindmarsh Square, Adelaide SA 5000
We will investigate complaints promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.